Privacy Policy

Last updated: March 2026

Virgin Wilderness Safaris Ltd ("we", "us", "our") is committed to protecting the privacy of visitors to our website and clients who enquire about or book safari travel with us. This policy explains how we collect, use and safeguard your personal information.

Information We Collect

We may collect the following information when you use our website or contact us:

• Name, email address and phone number provided through our contact and enquiry forms
• Safari preferences, travel dates and group size shared during the planning process
• Passport and travel document details required for bookings, permits and visa arrangements
• Payment information processed securely through our booking systems
• Website usage data collected through cookies and analytics tools

How We Use Your Information

We use your personal information to:

• Respond to your safari enquiries and plan your itinerary
• Make reservations with lodges, camps, parks and transport providers on your behalf
• Process gorilla trekking permits and other activity bookings
• Communicate important travel information before and during your trip
• Improve our website and services
• Send you relevant travel information and offers, only with your consent

Sharing Your Information

We share your personal data only when necessary to deliver your safari experience. This includes sharing with:

• Safari lodges, camps and hotels included in your itinerary
• National park authorities and permit-issuing bodies (e.g. Rwanda Development Board, Uganda Wildlife Authority)
• Domestic airlines and ground transport providers
• Travel insurance providers when applicable

We do not sell or rent your personal information to third parties for marketing purposes.

Cookies

Our website uses cookies to improve your browsing experience and to help us understand how visitors use the site. You can control cookie settings through your browser preferences.

Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. Payment information is processed through secure, encrypted channels.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting or reporting requirements. Enquiry data is typically retained for up to 3 years.

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data where there is no compelling reason to continue processing it
• Withdraw consent for marketing communications at any time

Contact Us

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us at:

Virgin Wilderness Safaris Ltd
P.O. Box 1530, Karen, 00502, Nairobi, Kenya
Email: book@virginwildernesssafaris.com
Phone: +254 010 1790 913